Grou Digital Agency LLC Privacy Policy

Last updated: May 12, 2025

This Privacy Policy describes how Grou Digital Agency LLC (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or use our website (https://grou.co/) or otherwise interact with our Services. “You” and “your” refer to you as a user of our Services.

By using or accessing our Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. We will post any revisions on the Site and update the “Last updated” date.

How We Collect and Use Your Personal Information

We collect personal information you provide directly (e.g., name, email, phone) and automatically through cookies and similar technologies (e.g., IP address, browser data). We also receive information from third parties (e.g., payment processors, analytics providers).

We use your information to:

• Provide our Services (process payments, fulfill orders, manage your account, ship products)

• Send SMS Communications (see below)

• Communicate and support you (order updates, customer service)

• Marketing & Advertising (with your consent, send promotional emails or texts)

• Security & Fraud Prevention

• Improve our Services

SMS Communications

By providing your mobile number and consenting, you will receive Marketing post-service review-invite SMS messages from Grou Digital Agency LLC. These messages include a link to our feedback page and are sent only with your explicit consent.

• Opt-in: You consent when you enter your mobile number at https://grou.co/contact/ and check the box authorizing Grou Digital Agency LLC to send Marketing SMS.

• Opt-out: To stop receiving SMS messages, simply reply STOP at any time and you will receive no further messages.

• Help: For help or more information, reply HELP or contact us at daniel@grou.co.

• Non-sharing guarantee: We will not share your mobile number or opt-in data with any third parties for promotional or marketing purposes.

• Message frequency varies; msg & data rates apply. 

Privacy Policy & Terms Links

• Privacy Policy: https://grou.co/privacy-policy

• Terms & Conditions: https://grou.co/terms-and-conditions

Cookies & Tracking

We and our third-party partners use cookies, pixels and similar technologies to operate and improve the Site, analyze usage, and tailor ads. You can manage cookie settings in your browser, but blocking cookies may affect Site functionality.

How We Share Your Information

We share your data with:

• Service providers (payment processors, shipping partners, analytics vendors)

• Affiliates for internal business purposes

• Legal requests (to comply with laws or protect our rights)

• Business transactions (e.g., merger, sale)

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete or port your data; to opt-out of sale/sharing or targeted advertising; and to restrict processing of “sensitive” personal information. You may exercise these rights via our contact details below.

Children’s Data

Our Services are not directed to children under 16. We do not knowingly collect their personal information. If you believe we have done so, please contact us to request deletion.

Security & Retention

We implement reasonable safeguards, but no method is 100% secure. We retain your data only as long as necessary to provide the Services, comply with legal obligations, or resolve disputes.

International Transfers

Your data may be processed in the U.S. or other countries. We rely on standard contractual clauses or other legal mechanisms to protect your information.

Contact Us

For questions, complaints or to exercise your rights, please contact:

• Email: daniel@grou.co

• Phone: +1 (786) 761-8791

• Address: 2 S Biscayne Boulevard, Suite 3200 #4542, Miami, FL 33131, USA